Customer Interface Account Specialist (Czech and Slovakian speaking - 24 months contract)
Your tasks and responsibilities
We are seeking a motivated Customer Interface Account Specialist for 24 months contract with Czech and Slovakian speaking. This position is located in Budapest.
Interact and communicate with customers in order to manage the customer portfolio
Interact and manage internal communication with Commercial team, Customer Operation, Logistics, Finance and other support functions (i.e. planning, marketing etc)
Understand customer needs, specific market dynamics and commercial strategy in order to proactively support a complex business by ensuring Customer satisfaction
Manage a portfolio of customers within the country. Strengthen relationship with key accounts where applicable
Proactive information/support to customers about OTC process. Handling of customer questions
Administrative interface with Customer and Commercial
Ensure Customer and Sales Team Satisfaction, measured via KPI’s
Validation of orders received from customers to facilitate smooth operations process and optimize profitability
Actively communicates availability dates to the customers and commercial team.
Discuss with Commercial Team priorities on deliveries for their customers
Define the priorities on deliveries to be passed to Operations team on needed frequency.
Reception/follow up of service complaints and give feedbacks/solutions to customers on any service complaints
Follow up of Returns / Transfers Process
Build up a close relationship with the customers by regularly calling them with an objective (i.e. survey of service satisfaction, communication, etc)
Ensures continuous updates of Customer master data and inform ERD Team and Operations Team
Who you are
Bachelor’s degree in Business Administration, Economics, Foreign Trade or equivalent.
0-2 years experience in services linked to Customer Service or Operations /Administration/ Logistics.
Fluent in Czech and Slovakian is a must, other EU language is an advantage.
Excellent communication skills and customer focus.
Results-driven, proactive, problem-solving attitude, high sense of responsibility with good time management skills.
Deep knowledge of Microsoft Office and Excel.
SAP and Salesforce knowledge is a plus.
Who is Bayer?
Bayer successfully completed the acquisition of Monsanto in June 2018, bringing together Monsanto’s leadership in seeds and plant traits with Bayer’s leadership in chemical and biological crop protection. By joining forces, we will create even more extensive career opportunities for talent around the world. We’re a global team working to shape agriculture through breakthrough innovation that will benefit farmers, consumers, and our planet.
Bayer welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.