Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life. At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change.

Customer Interface Account Specialist (Romanian speaking)

Your tasks and responsibilities

Job summary:

We are seeking a motivated Customer Interface Account Specialist with Romanian and English speaking. This position is located in Budapest.

 

Key Responsibilities:

  • Interact and communicate with customers in order to manage the customer portfolio.

  • Interact and manage internal communication with Commercial team, Customer Operation, Logistics, Finance and other support functions (i.e. planning, marketing etc).

  • Understand customer needs, specific market dynamics and commercial strategy in order to proactively support a complex business by ensuring Customer satisfaction.

  • Manage a portfolio of customers within the country. Strengthen relationship with key accounts where applicable.

  • Proactive information/support to customers about OTC process. Handling of customer questions.

  • Administrative interface with Customer and Commercial.

  • Ensure Customer and Sales Team Satisfaction, measured via KPI’s

  • Validation of orders received from customers to facilitate smooth operations process and optimize profitability.

  • Actively communicates availability dates to the customers and commercial team.

  • Discuss with Commercial Team priorities on deliveries for their customers.

  • Define the priorities on deliveries to be passed to Operations team on needed frequency.

  • Reception/follow up of service complaints and give feedbacks/solutions to customers on any service complaints.

  • Follow up of Returns / Transfers Process.

  • Build up a close relationship with the customers by regularly calling them with an objective (i.e. survey of service satisfaction, communication, etc).

  • Ensures continuous updates of Customer master data and inform ERD Team and Operations Team.


Who you are

Required Skills/Experience:

  • Bachelor’s degree in Business Administration, Economics, Foreign Trade or equivalent
  • 2-3 years experience in services linked to Customer Service or Operations /Administration/ Logistics
  • Fluent in Romanian and English is a must, other EU language is an advantage
  • Excellent communication skills and customer focus
  • Results-driven, proactive, problem-solving attitude, high sense of responsibility with good time management skills
  • Deep knowledge of Microsoft Office and Excel
  • SAP and Salesforce knowledge is a plus

Who is Bayer?

Bayer successfully completed the acquisition of Monsanto in June 2018, bringing together Monsanto’s leadership in seeds and plant traits with Bayer’s leadership in chemical and biological crop protection. By joining forces, we will create even more extensive career opportunities for talent around the world. We’re a global team working to shape agriculture through breakthrough innovation that will benefit farmers, consumers, and our planet.

 

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Your application

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and you have the "Passion to Innovate" and the "Power to Change", we encourage you to apply now. Job postings will remain open for a minimum of ten business days and are subject to immediate closure thereafter without additional notice. To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

 

 

 

Bayer welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination. 

Country: Hungary
Location: Budapest
Functional Area:
Entry Level: