Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life. At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change.

Customer Success Specialist

Your tasks and responsibilities

We are seeking a motivated English speaking Customer Success Specialist. This position is located in Budapest

Job summary: 

As a key member of the Customer Success Team, the Customer Success Specialist will work directly with Climate FieldView customers through direct and indirect interactions and deliver a high standard of service.  The CSS will be responsible for driving customer adoption and success with Climate FieldView by providing customers onboarding guidance, usage/adoption recommendations, data ingest assistance and training on Climate FieldView platform features. The end result is increased customer satisfaction, engagement, retention, and expansion of the Climate Corporation footprint.  It is the CSS’s job to represent The Climate Corporation to our constituents and to ensure that we deliver on our commitments to our customers.


Key responsibilities:

  • Drive early success for our new customers and ensure a positive and productive start to a long relationship through specific proactive outbound efforts
  • Gain proficiency in all Climate FieldView product functionality, learn features, benefits and how they add value to our customers operation
  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas of the Climate FieldView platform
  • Proactively coach and guide customers to engage in Climate FieldView products along the customer journey that enable them to succeed with the platform
  • Provide 1:1 training on new features to customer base to ensure product adoption
  • Identify at risk accounts with the goal to minimize monthly and annual churn rates
  • Identify opportunities to improve/optimize Customer Success operations and tools
  • Log all inbound and outbound inquiries in Salesforce to ensure accurate reporting of volume and documentation of issues
  • Keep all team documentation and reference materials up to date
  • Follow escalation procedures when necessary
  • Represent Climate Corporation to our customers in a professional manner consistent with our brand

 

Who you are

Required skills/Experiences:

  • BA/BS Degree in Agriculture, Crop Sciences or similar required
  • First hand understanding or experience in agriculture, ag industry with farming practices, Ag equipment, and digital ag platforms
  • Ideal: 1+ years managing customers and/or account management experience  or prior experience in customer support increasing customer satisfaction, adoption, and retention
  • Strong interpersonal skills with a passion for customer interactions and service
  • Organized, detail-oriented individual with ability to multi-task, maintain accuracy of information, and meet deadlines with little supervision
  • Strong interest in agriculture and desire to bring improved productivity and value to farmers
  • Excellent verbal, written and phone communication skills
  • Ability to thrive in a fast-paced environment
  • Ability to build strong relationships over the phone
  • Able to work independently and as a team
  • Proven follow up skills and drive to provide high level service
  • Limited travel required
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Your application

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and you have the "Passion to Innovate" and the "Power to Change", we encourage you to apply now. Job postings will remain open for a minimum of ten business days and are subject to immediate closure thereafter without additional notice. To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

 

 

 

Bayer welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination. 

Country: Hungary
Location: Budapest
Functional Area: [sap_fa_21]
Entry Level: 5